How does a financial services company in a bleak economy perform so amazingly well that it can give back $1.2 billion to its customers, members and associates? That’s the question to ask of USAA, the insurance, banking, and investment provider serving military families.  USAA’s revenues leaped 36% in 2009 as the company jumped 75 spots…

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Accepting a position as pastor of a local church is like getting married. It’s a huge commitment. People on both sides are often a little unsure and maybe even nervous. It is a profound relational covenant. It’s about trust and respect and hope for the future. It’s a calling not a job. This may now…

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As  a  college  junior,  Harrison  Ford  decided  to  take  a  drama  course  in  the  hopes  of meeting  girls.  Sure  enough,  a  love  affair  ensued,  only  not  of  the  variety  Ford  had envisioned. Rather than falling for a beautiful woman, he fell in love with acting. Like so many aspiring actors before and after him, Ford…

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If you were to describe the best boss you’ve ever had, how would you describe them? Tough but fair? Caring and a good listener? Competent and trusting? There are so many possibilities, and one of the most difficult things about being a great boss is that everyone would like something just a little different. Some…

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“Excellence” may bring to mind unmatched performance, unusual expertise, or consistent high-quality performance. In our minds, we often associate excellence with talent. To be the best, surely you   have to be gifted, right? Experience has taught me that talent, while important, in no way explains excellence. In fact, the primary pathway to excellence has three…

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As a child, did you ever wish that you could fly? The longing to escape gravity seems ingrained in our imaginations. Fictional characters from Superman to Mary Poppins to Aladdin have soared across the sky on adventures. Michael “Air” Jordan’s fame rested, in part, on his seeming ability to glide above his opponents on the…

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A class clown who devoted more time to sports than studies, Bill Cosby flunked the 10th grade and dropped out of high school to join the Navy. While rehabbing injured Korean War servicemen as a physical therapist, Cosby took note of the ethic of personal growth in his fellow navy men. In addition to fulfilling…

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At this stage, the punctuation you put on 2010 will not depend as much on what you do but on your point of view. As you look back on the past year, you likely experienced highs and lows, encountering blessings and victories alongside hardship and heartache. As you wrap up 2010, be sure your attitude…

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Have you ever watched a dog chase its shadow? It can be a comical sight. Mistaking the shadow for something concrete and catchable, the dog yaps at it and tries to chase it down. Time after time, the dog dramatically pounces on the shadow, expecting to pin it to the ground. Yet, no matter how…

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